How to reverse Capitec Bank cash send

  • Simple Steps: Follow our easy guide to reversing a Capitec Bank Cash Send transaction.
  • Helpful Tips: Learn important tips to ensure a successful reversal process.
  • Customer Support: Find out how to get additional help from Capitec Bank if needed.

Capitec Bank Cash Send

The Capitec Bank Cash Send has become a popular method of sending money to individuals who do not have a Capitec Bank account or are unbanked. This service is user-friendly and can be accessed through mobile banking or the Capitec Bank online app.

Capitec’s Cash Send feature allows recipients to withdraw funds from any Capitec Bank ATM using a unique C-number and a four-digit PIN set by the sender. The C-number is a ten-digit number that the sender receives and must send to the receiver for the cash to be redeemed.

In addition to ATMs, cash can be withdrawn from several major stores in South Africa, including:

  • Shoprite
  • Shoprite USave
  • Checkers
  • Makro
  • Builders Warehouse
  • Game stores
  • Boxer
  • Pick n Pay

Reversing a Capitec Bank Cash Send

Sometimes, a sender may need to reverse a Capitec Bank Cash Send transaction. Reversing a transaction is straightforward, provided the voucher has not yet been redeemed. Withdrawn money cannot be reversed. Here are the steps for reversing a Capitec Bank Cash Send:

  1. Call or text Capitec Bank at 0860 102 043.
  2. Wait for the Capitec Bank client service instructor to assist you.
  3. Inform the consultant that you wish to reverse a Cash Send transaction.
  4. The consultant will guide you through the process of reversing the transaction into your account. Note that there might be a 24-hour waiting period before the funds are credited to your account.

Fee: Reversing a Cash Send transaction incurs a non-refundable fee of R160.00, regardless of whether the reversal is successful.

Alternative Reversal Method

If you prefer not to call Capitec Bank, you can visit your nearest Capitec Bank branch. The Capitec Bank app does not currently support reversing Cash Send transactions. Alternatively, if a Cash Send voucher is not redeemed within 30 days, the money will automatically be refunded to your account without any fees.

Changing the PIN Code

If you have shared the C-number and PIN code but want to prevent the recipient from accessing the money, you can change the PIN code on the Capitec Bank app. This service is free and can be done multiple times.

Cash Send Fees

The fees for sending a Capitec Bank Cash Send are based on the amount sent:

  • R16.00 for amounts between R1,010.00 and R3,000.00
  • R8.00 for amounts between R40.00 and R1,000.00

Comparison with Other Banks

FNB eWallet:

  • Fee: R10.95 for amounts up to R1,000.00
  • Withdrawal Points: FNB ATMs, selected retail stores
  • Daily Limit: R3,000.00

Standard Bank Instant Money:

  • Fee: R10.00 for amounts up to R1,000.00
  • Withdrawal Points: Standard Bank ATMs, selected retail stores
  • Daily Limit: R5,000.00

Frequently Asked Questions

How do I retrieve a Capitec cash send?
To retrieve a Capitec Cash Send, the recipient needs the C-number and the four-digit PIN. The recipient can then withdraw the money from any Capitec ATM or participating retailer.

How long does Capitec cash send expire?
Capitec Cash Send vouchers expire after 30 days. If not redeemed within this period, the money is automatically refunded to the sender’s account.

How do I receive cash send?
To receive a Capitec Cash Send, the recipient must use the C-number and the four-digit PIN provided by the sender to withdraw the cash from a Capitec ATM or participating retailer.

Which bank can I withdraw Capitec cash send?
Capitec Cash Send withdrawals can be made from any Capitec ATM and several participating retailers such as Shoprite, Checkers, and Pick n Pay.

How do I reverse my cash send?
To reverse a Capitec Cash Send, call Capitec customer support at 0860 102 043, or visit a Capitec branch. The reversal fee is R160.00.

What to do if you forgot your PIN for Capitec cash send?
If you forget your PIN for Capitec Cash Send, you can change the PIN using the Capitec Bank app.

Where can I get Capitec cash back?
You can get Capitec cash back at various retailers like Shoprite, Checkers, Pick n Pay, Makro, and Builders Warehouse.

Can I withdraw Capitec cash send at Pep store?
Currently, Capitec Cash Send cannot be withdrawn at Pep stores.

How long can cash send be withdrawn?
Capitec Cash Send vouchers are valid for 30 days. If not withdrawn within this period, the funds will be returned to the sender’s account.


Capitec Bank cash send reversals can be accomplished in 3 ways: by calling the bank, by waiting for the bank to perform an automatic reversal, or by visiting the Capitec Bank branch. When sending cash, make sure the money is sent to the correct recipient; otherwise, you may not be able to reverse it once it has been withdrawn.

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