Categories: Career AdviceNews
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2022-10-12 11:00 AM

Average Call Center Representative Salary in South Africa 2022

By Lethabo Ntsoane

In South Africa in 2022, the average Call Center Representative salary is R6,033.00 per month. Performance bonuses can raise a call center representative’s salary. A performance bonus for a call center representative might range from R3,000 to R19,000 yearly.

Due to their low basic salary, call center representatives can be incentivized to perform well by earning commissions. A call center representative’s income can be greatly increased by commissions, which can total up to R70,000.00 annually. 

The location of a call center representative’s job affects their pay as well. A few cities in South Africa pay call center representatives more than the country’s average salary for a call center representative. The South African cities with the highest call center representative salaries are listed below.

#CityAverage Monthly Salary
1Cape Town, Western Cape R9,977.00
2Bellville, Western Cape R8,695.00
3Pretoria, Gauteng R8,110.00
4Midrand, Gauteng R7,977.00
5Sandton, Gauteng R6,704.00
6Johannesburg, Gauteng R6,117.00
7Port Elizabeth, Eastern CapeR5,674.00
8Durban, KwaZulu-Natal R5,328.00
9Randburg, Gauteng R5,002.00

The highest-paying provinces in South Africa for call center representatives are the Western Cape and Gauteng. It may be financially advantageous to work in one of these provinces.

Another approach to making a good income as a call center representative is to work for a firm that offers options to increase your income on a yearly basis. According to data from Indeed.com, the following companies offer the highest salary for call center representatives:

  • Giraffe World Kitchen with an average salary of R14,416.00 per month;
  • Bluemercury, Inc with an average salary of R12,839.00 per month;
  • UDM international with an average salary of R12,680.00 per month; and
  • Nimble Group with an average salary of R11,194.00 per month.

The salary of a call center representative also depends on the number of years in the trade. Below, we look at the salaries of call center representatives based on experience. 

Average Call Center Representative salary with 0 – 2 years of work experience in 2022

A call center representative with 0 to 2 years of work experience earns an average monthly salary of R6,810.00. The lowest-paid employees in this category are call center agents with less than 1 year of experience. A call center representative with no experience can earn as little as R5,740.00 per month.

Call Center Representatives with 0 to 2 years of work experience might only receive commissions and not receive a base salary. As a result, the employer and the call center representative will need to agree on the price to convert a ticket. In such circumstances, the monthly salary of a call center representative could be as low as R3,500.00.

The highest monthly salary that falls under this category is R6,500.00. This salary is available to call center managers with 1 to 2 years of experience. The minimum qualification will be a high school diploma along with strong communication abilities.

Average Call Center Representative salary with 3 – 5 years of work experience in 2022

A call center representative with 3 to 5 years of work experience can expect to make an average salary of R8,750.00 per month. In comparison to the average salary of call center representatives with 0 to 2 years of work experience, the salary represents a 29% salary increase.

The lowest monthly wage in this category is R6,700.00. Call center representatives with 3 to 4 years of work experience are most likely to earn this salary. High performers with 3 years of work experience are eligible for commission payment that is higher than the lowest salary.

The highest salary that can be earned in this category is R10,600.00 per month. A salary this high for a call center representative can be largely attributed to the employer and the employee’s level of experience. 

Average Call Center Representative salary with 6 – 10 years of work experience in 2022

An average salary of a call center representative with 6 to 10 years of work experience is R12,100.00 per month.  This wage reflects a 38% salary increase above the average salary for call center agents with 3 to 5 years of experience.

The main reason for this high average pay is that call center representatives at this level are mostly managers or supervisors. The highest monthly wage that falls under this category is R13,800.00.

Average Call Center Representative salary with 11 – 15 years of work experience in 2022

An average salary of a call center representative with 11 to 15 years of work experience is R15,000 per month. The salary is 24% more than the average salary of a call center representative with 6 to 10 years of experience. 

A call center representative with 15 years of work experience earns the most in this category and can earn up to R15,700.00 per month. The lowest earners are those with 11 years of experience as they earn an average salary of R12,500.00 per month. 

Average Call Center Representative salary with 16 to 20 years of work experience in 2022

An average salary of a call center representative with 16 to 20 years of work experience is R16,000.00 per month. The salary represents a 7% salary increase from the average salary of a call center representative with 11 to 15 years of work experience. 

The salary of a call center representative doesn’t increase much after 15 years of working experience. For instance, those with 20+ years of work experience can only increase their salary by 7% calling for a small salary increase. 

Conclusion

Through experience and commissions, call center representatives can earn a high salary and increase their income above the average salary. Increased salaries and perks may result from working in the field for an extended period of time. However, one must ensure that the organization they work for has room for development and advancement.

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Lethabo Ntsoane

Lethabo Ntsoane holds a Bachelors Degree in Accounting from the University of South Africa. He is a Financial Product commentator at Rateweb. He is an expect financial product analyst with years of experience in reviewing products and offering commentary. Lethabo majors in financial news, reviews and financial tips. He can be contacted: Email: lethabo@rateweb.co.za Twitter: @NtsoaneLethabo