Submarine Cable Faults Disrupt South Africa’s Internet Connectivity


In recent days, South Africa has experienced significant disruptions in internet connectivity, with users grappling with sluggish performance across various online platforms. The root cause of these issues lies in faults detected within the submarine cables situated off the East coast of Africa. The resultant downtime has not only affected domestic internet services but has also severely impacted connectivity to East Africa.

Ben Roberts, Chief Technology and Innovation Officer (CTIO) of Liquid Intelligent Technologies group, took to Twitter to confirm the prevailing situation. Roberts underscored that all subsea capacity between East Africa and South Africa is currently offline, exacerbating the connectivity woes experienced by users across the region.

The disruptions come as a blow to South Africa’s digital infrastructure, which heavily relies on undersea cables to facilitate high-speed internet connectivity. Submarine cables play a pivotal role in transmitting vast amounts of data across continents, serving as a backbone for global communication networks. However, their susceptibility to faults, whether due to natural causes or human interference, underscores the fragility of the digital ecosystem.

Liquid Intelligent Technologies, a leading provider of fiber-based telecommunications and internet services, has been at the forefront in addressing the challenges posed by the cable faults. The company, known for its robust infrastructure and innovative solutions, is working diligently to restore connectivity and minimize the impact on its customers.

The repercussions of the cable faults extend beyond South Africa’s borders, affecting connectivity to East Africa as well. With internet services disrupted on such a large scale, businesses, educational institutions, and individuals alike are facing impediments in their day-to-day operations. The reliance on digital platforms for remote work, e-learning, and communication amplifies the urgency of resolving these connectivity issues swiftly.

Moreover, the economic ramifications of the internet downtime cannot be overlooked. South Africa’s burgeoning digital economy, which has been gaining momentum in recent years, stands to suffer losses as a result of disrupted online transactions, diminished productivity, and potential reputational damage.

In light of these challenges, stakeholders within the telecommunications sector are rallying to expedite the restoration efforts. Liquid Intelligent Technologies, leveraging its expertise and resources, is collaborating with industry partners and submarine cable maintenance teams to identify and rectify the faults promptly.

Roberts emphasized the complexity involved in repairing submarine cables, citing factors such as depth, underwater terrain, and weather conditions as significant hurdles. Despite these challenges, he assured stakeholders that every effort is being made to restore full connectivity within the shortest possible timeframe.

The incident serves as a stark reminder of the importance of diversifying internet infrastructure and implementing robust contingency plans to mitigate disruptions. As South Africa continues to embrace digital transformation and expand its digital footprint, investments in redundancy measures and alternative connectivity options become imperative to safeguard against future outages.

Furthermore, the incident underscores the need for enhanced collaboration among stakeholders, including governments, telecommunications providers, and international organizations, to address vulnerabilities in the global internet infrastructure effectively.

In the interim, affected users are advised to exercise patience and explore alternative means of accessing critical online services. Liquid Intelligent Technologies, cognizant of the inconvenience caused to its customers, remains committed to providing timely updates and support throughout the restoration process.

As the digital landscape evolves, resilience and adaptability emerge as indispensable attributes in navigating unforeseen challenges. While the current disruptions test South Africa’s digital resilience, they also present an opportunity for industry players to reaffirm their commitment to delivering reliable and resilient internet services in an increasingly interconnected world.