Microsoft has unveiled an innovative enhancement to its popular collaboration platform, Microsoft Teams. The tech giant’s latest offering, Microsoft 365 Copilot, harnesses the power of artificial intelligence to revolutionize the way users interact during calls and chat messages. The feature will greatly benefit professionals, particularly salespeople and teams working across time zones, by providing real-time summarization and key point extraction.
The expansion of Copilot into the calls interface of Teams and chat messages marks a significant step forward in streamlining communication and boosting productivity within organizations. As part of the Microsoft 365 Copilot suite, the new AI-powered features come at a price point that reflects the substantial value it brings to the table.
Enhanced Call Experiences with Copilot
For Teams phone calls, Copilot employs generative AI to provide real-time summaries of discussions, enabling users to focus on the conversation at hand without worrying about missing essential details. Additionally, the AI-driven technology excels in extracting critical information such as dates, names, and key points, making it an indispensable tool for sales professionals juggling multiple clients and transactions.
The table below illustrates some of the key features of Copilot during Teams phone calls:
|Real-time summarization||Stay focused on conversations without worrying about taking notes.|
|Key information extraction||Seamlessly track dates, names, and key points, aiding sales professionals in managing client interactions.|
Empowering Marketers and Teams Chat
Imagine a marketer conversing with a customer while Copilot diligently captures the call’s essence, from product-related inquiries to feedback and suggested next steps. Armed with this information, the marketer can craft personalized follow-up emails with ease, including relevant content to address customer questions and concerns, all thanks to Copilot’s comprehensive assistance.
In Teams chat, Copilot demonstrates its value further by allowing users to extract crucial conversation points from chat threads. For teams working across different time zones, this feature proves invaluable as it enables them to quickly catch up on missed discussions without tedious scrolling. Copilot can also sift through conversations to create concise lists and tables, ensuring crucial details are easily accessible.
The table below showcases the advantages of Copilot in Teams chat:
|Key point extraction||Quickly retrieve important conversation points without scrolling through lengthy chat threads.|
|List and table creation||Streamline information organization, making it easier for teams to collaborate and stay informed.|
Early Access and Pricing
Microsoft is currently piloting Microsoft 365 Copilot with approximately 600 select customers before its broader launch. While the exact release date remains undisclosed, early access program participants can already enjoy the advantages of Copilot in both Teams chat and phone calls.
However, such a groundbreaking addition to the Teams experience comes at an additional cost. Microsoft has announced a price of $30 per user per month for Copilot, which adds to existing Microsoft 365 commercial subscriptions. Nevertheless, the transformative capabilities Copilot offers make it a compelling investment for businesses looking to maximize efficiency and streamline their collaborative efforts.