Quick Poll

Road Accident Fund Seeks Claim Documentation

  • Backlog of Claims: The Road Accident Fund is currently facing a significant backlog of 321,000 claims that need to be resolved.
  • Call for Documentation: Claimants who submitted their claims before April 2022 are urged to provide any outstanding documentation to the Compensation Fund to expedite the processing of their claims.
  • Submission Options: Claimants have various options for submitting their documents, including through the Fund's website, regional offices, or by contacting the Fund's helpline.
outstanding documents


The Road Accident Fund is urging individuals who have lodged their claims prior to April 2022 to furnish any outstanding documents to the Compensation Fund in order to expedite the processing of their claims.

At present, the Fund is grappling with a backlog of 321,000 claims, prompting a concerted effort to streamline the resolution process. The aim is not only to diminish the backlog but also to address claims that have been pending for an extended period. Therefore, the Fund is issuing a plea to claimants who initiated their claims before April 2022, stressing that these claims should ideally have been resolved by now. Consequently, individuals are encouraged to provide all necessary documentation without delay.

According to Polela, there are various avenues through which claimants can submit their requisite documents. One option is to visit the Fund’s website, where they will find guidance on the submission process and a checklist of required documents. Alternatively, claimants can visit their nearest regional office for assistance. Additionally, the Fund operates a record center where documents can be submitted, and claimants can also inquire about the status of their claims by contacting the Fund’s helpline at 087 820 1111. The overarching goal is to facilitate the process for claimants and ensure that their claims are processed efficiently.

The Road Accident Fund is taking proactive measures to address the substantial backlog of claims that currently plagues its operations. With over 300,000 claims awaiting resolution, the Fund is urging individuals who submitted claims before April 2022 to provide any outstanding documentation to the Compensation Fund. By doing so, claimants can expedite the processing of their claims and contribute to the reduction of the backlog.

According to spokesperson Polela, addressing this backlog is crucial not only for the Fund’s operational efficiency but also for the timely resolution of claims that have been pending for an extended period. Claimants are reminded that if they filed their claims before April 2022, the expectation is that these claims should have been resolved by now. Therefore, it is imperative for claimants to submit any outstanding documentation promptly to facilitate the finalization of their claims.

Claimants are provided with several options for submitting their documents. They can visit the Fund’s website, where they will find comprehensive guidance on the submission process and a checklist of required documents. Alternatively, claimants can visit their nearest regional office for assistance with document submission. Additionally, the Fund operates a record center where documents can be submitted in person. Claimants who require further assistance or wish to inquire about the status of their claims can also contact the Fund’s helpline at 087 820 1111.

The overarching objective of these initiatives is to streamline the claims resolution process and provide timely assistance to claimants. By collaborating with claimants to ensure that all necessary documentation is provided, the Fund aims to expedite the processing of claims and reduce the backlog effectively. Claimants are encouraged to take advantage of these resources to facilitate the resolution of their claims and contribute to the overall efficiency of the Fund’s operations.

The Road Accident Fund is faced with a significant backlog of claims, currently totaling 321,000. In response to this challenge, the Fund is calling upon individuals who submitted claims prior to April 2022 to submit any outstanding documentation to the Compensation Fund. This concerted effort aims to expedite the processing of claims and reduce the backlog that has accumulated over time.

Spokesperson Polela emphasizes the importance of addressing this backlog promptly, not only to improve operational efficiency but also to ensure that claims are resolved in a timely manner. Claimants are reminded that if they filed their claims before April 2022, the expectation is that these claims should have been finalized by now. Therefore, it is imperative for claimants to provide any outstanding documentation without delay.

Claimants are provided with multiple avenues for submitting their documents. They can utilize the Fund’s website, which offers guidance on the submission process and a checklist of required documents. Alternatively, claimants can visit their nearest regional office for assistance with document submission. Additionally, the Fund operates a record center where documents can be submitted in person. Claimants who require assistance or wish to inquire about the status of their claims can also contact the Fund’s helpline at 087 820 1111.

By encouraging claimants to submit their documentation promptly, the Fund aims to expedite the resolution of claims and alleviate the backlog that has accumulated over time. This collaborative effort between the Fund and claimants is essential for ensuring that claims are processed efficiently and that individuals receive the compensation they are entitled to.

The Road Accident Fund is facing a substantial backlog of claims, with 321,000 claims currently pending resolution. To address this backlog, the Fund is urging individuals who submitted claims before April 2022 to provide any outstanding documentation to the Compensation Fund. By doing so, claimants can help expedite the processing of their claims and contribute to reducing the overall backlog.

Spokesperson Polela stresses the importance of addressing this backlog promptly, both for operational efficiency and to ensure that claims are resolved in a timely manner. Claimants are reminded that if they filed their claims before April 2022, it is expected that these claims should have been resolved by now. Therefore, it is crucial for claimants to submit any outstanding documentation as soon as possible.

Claimants have several options for submitting their documents. They can visit the Fund’s website, where they will find guidance on the submission process and a checklist of required documents. Alternatively, claimants can visit their nearest regional office for assistance with document submission. Additionally, the Fund operates a record center where documents can be submitted in person. Claimants who require further assistance or wish to inquire about the status of their claims can also contact the Fund’s helpline at 087 820 1111.

By working together to ensure that all necessary documentation is provided, the Fund and claimants can expedite the processing of claims and reduce the backlog effectively. Claimants are encouraged to take advantage of these resources to facilitate the resolution of their claims and help improve the efficiency of the Fund’s operations.

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