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RAF Turnaround Strategy Saves Billions, Accelerates Claims Settlements

  • The Road Accident Fund (RAF) has achieved significant success with its turnaround strategy, notably reducing legal costs by 75% and settling claims within 120 days, marking a major improvement in efficiency.
  • The introduction of the RAF contact center has enhanced accessibility and transparency for claimants, allowing them to access critical information and verify payments without relying solely on legal representatives.
  • Legislative amendments to the current RAF Act are underway, aimed at refining benefits and payment structures to ensure equitable distribution, demonstrating the government's commitment to improving the fund's effectiveness and supporting accident victims.
RAF Turnaround Strategy Saves Billions


In a recent statement, the South African Cabinet lauded the remarkable achievements of the Road Accident Fund (RAF) turnaround strategy, highlighting significant improvements in claims settlements and a drastic reduction in legal costs. The strategy, implemented with precision, has not only expedited settlements but also streamlined the fund’s systems and enhanced benefits administration for accident victims.

According to Cabinet’s announcement on Monday, the turnaround strategy has yielded impressive results, notably ensuring that a vast majority of claims are settled within a commendable 120-day timeframe. This efficiency stands as a testament to the efficacy of the RAF’s revamped approach in managing claims and providing timely relief to those affected by road accidents.

The reduction in legal costs is equally noteworthy, with a staggering 75 percent decrease observed since the inception of the strategy. This achievement underscores the RAF’s commitment to optimizing its resources and delivering maximum value to claimants. Additionally, the strategy has successfully curtailed medical costs, with expenditures plummeting from R3.6 billion in the 2019/20 financial year to R2.1 billion in the 2023/24 financial year.

A pivotal component of the turnaround strategy is the establishment of the RAF contact centre, heralded as a groundbreaking initiative to enhance accessibility and transparency for claimants. This platform empowers claimants to access critical information regarding their claims without solely relying on legal representatives, fostering greater autonomy and efficiency in the claims process. Moreover, it enables claimants to verify payments made by the RAF to their legal representatives, ensuring accountability and mitigating potential discrepancies.

Cabinet emphasized that these interventions have not only resulted in substantial cost savings but have also significantly reduced the burden on claimants. The cumulative legal cost savings of over R23 billion over the past three years underscore the prudent management of resources and the successful implementation of strategic interventions.

Furthermore, the strategy has led to a noteworthy reduction in claims paid to claimants, resulting in a short-term liability of R9.3 billion for the period ending 31 March 2023. This reduction reflects the RAF’s commitment to optimizing its financial obligations while ensuring equitable distribution of benefits to claimants.

In addition to celebrating these achievements, Cabinet was briefed on the advanced stage of legislative amendments to the current RAF Act, a critical step towards refining benefits and enhancing the payment structure for certain products such as annuities. The RAF Amendment Bill, slated for consideration by the 7th administration of government, aims to bolster the fund’s effectiveness and ensure equitable distribution of benefits to all stakeholders.

The success of the RAF turnaround strategy stands as a beacon of hope for accident victims and underscores the government’s commitment to fostering a safer and more equitable society. As the nation continues to grapple with the challenges posed by road accidents, initiatives such as these serve as a testament to the power of strategic planning and effective implementation in delivering tangible benefits to those in need.

In conclusion, the commendable outcomes achieved through the RAF turnaround strategy reaffirm the government’s dedication to upholding the rights of accident victims and ensuring timely and equitable access to compensation. With continued efforts and strategic interventions, the RAF is poised to build on its successes and further enhance its impact in alleviating the plight of those affected by road accidents.

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