- CIPC extends call centre hours due to a surge in calls related to enterprise deregistration.
- The increased hours, effective Mondays to Thursdays, aim to improve customer service and satisfaction.
- CIPC demonstrates flexibility and commitment to addressing customer concerns during this busy period.
In response to a significant surge in calls related to the deregistration of several enterprises, the Companies and Intellectual Property Commission (CIPC) has announced an extension of their call centre hours for a limited period. The increased hours are intended to improve customer service and boost satisfaction during this busy period.
As outlined in Notice 25 of 2023, call centre management has made the decision to open the call centre from 07h30 in the mornings until 17h00 in the afternoons, Mondays through Thursdays. This change comes in the wake of numerous inquiries following the deregistration of a number of enterprises, as mentioned in Notice 20 of 2023.
Adv. Rory Voller, Commissioner of CIPC, assured customers that the organization is committed to addressing their concerns promptly and efficiently. By extending the call centre hours, CIPC aims to better accommodate the needs of its customers and alleviate the pressure on its call centre representatives.
The extended call centre hours demonstrate CIPC’s dedication to providing quality customer service, as well as its flexibility in adapting to unforeseen circumstances. Customers are encouraged to make use of the increased availability to have their questions and concerns addressed.
CIPC will continue to monitor the situation and make necessary adjustments to ensure customer satisfaction and effective communication during this time.