Just as Facebook’s Antigone Davis was live on CNBC defending the company’s policies and treatment of research evidence showing Instagram is detrimental to adolescents, the company’s network of services fell offline. On Twitter, Facebook communications executive Andy Stone writes, “We’re aware that some users are having difficulty accessing our applications and products.” We are working hard to bring everything back to normal as soon as possible, and we apologize for any inconvenience.”
A quick glance at Down Detector (or your Twitter feed) indicates that the issues are prevalent. While it’s unclear why they’re unavailable to so many users, a look at their DNS records reveals that, like with last week’s Slack outage, the problem appears to be DNS (it’s always DNS).
Instagram.com displays a 5xx Server Error notice, but the Facebook site simply states that something went wrong. The issue appears to be impacting its virtual reality business, Oculus. Users may load games they already have loaded, and the browser works, but social functions and installing new games do not.
There has been no word from Facebook on what is causing the issue or when those sites, including Messenger and WhatsApp, will be accessible again, but we will update with any information as it becomes available.
This is a developing story